(2022) OOPS! They Did IT Again! How to Better Manage the Relationship with IT Departments and Avoid Conflict, Journal of Hospital Librarianship, 22:4, 349-355, DOI: 10.1080/15323269.2022.2125236
This article was brought to my attention by our very own NNLM Region 6 Contact, Erica Lake. [Thank you, Erica!]
I had so many "A Ha!" moments while reading it, that I wanted to share it with the rest of you. Hopefully, you'll feel the same recognition, and know that you're not alone with these technical difficulties.
The authors run through a number of access issues, and possible solutions. Most helpful for me was the fact that they were able to define the big picture issue. For the last few years, we've known there was a problem with the way IT was setting up network access with regional VPNs and something called Zscaler, disregarding local IPs--which is how many library resources have traditionally been authenticated. Over the years, I've been able to piece together an understanding of what was happening -- But no one seemed to have the bigger picture--until now! Some of it may be helpful for you, too, if only to let you know you're on the right track with identifying the issues and troubleshooting.
You might even find a solution (or two) that will work for you.
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