This poster was presented at the virtual 2021 Midwest/MCMLA Joint Annual Meeting on October 15. [Posted here by permission.]
Poster Title: Development of a Counter 5 Quarterly Usage Stats Playbook for Librarians
By Michele Matucheski, MLS, AHIP - Medical Librarian - Ascension Wisconsin
ABSTRACT
Purpose: Describes the development of a Counter 5 Quarterly Stats Playbook for Librarians to standardize and simplify the data collection and reporting process.
Setting/ Participants / Resources: Twenty-two Healthcare Librarians in 20 states reporting selected local library usage statistics.
Brief Description: Under the guidance of The Library Measurements Team, librarians reported selected usage stats in 2020. For 2021, we needed to upgrade to the Counter 5 (C5) industry standard. Therefore, the team determined what to track going forward. After immersing ourselves in C5, we mapped C5 equivalents to previous metrics, adding improved C5 metrics. To disseminate our recommendations, we created a Playbook with C5 training resources, definitions, worksheets, administrative links, screenshots and explanations for each resource. The Playbook led librarians step-by-step through the new process, addressing a previously unmet need as a job aid for standardizing the collection of usage stats. The Measurements Team charted a path through Counter 5, so that individual librarians did not have to struggle on their own.
Results/Outcome: The Quarterly Stats Playbook resulted in: More consistent, cleaner data; Faster, more efficient and standardized data collection; Happier Librarians who knew how to pull required metrics, how to interpret reports.
Evaluation Method: Feedback from Librarians; analysis of data submitted via the new process determined the utility and impact of The Playbook.
Why this is important: This data is used to show the value and fiscal stewardship of Library Services to executive leadership and stakeholders.
What you can do: Build your own C5 Playbook.
Link to The Counter 5 Playbook
Link to the Poster. Midwest/MC-MLA 2021 Virtual Conference Program.
Thank you, Michele, for sharing this. I've been working with COUNTER 5 almost two years and I still find it confusing. I'll be checking out your playbook for sure.
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