The magic of interlibrary loan

If you're a frequent public library user, you've probably borrowed books through interlibrary loan (ILL) at some point.  Have you ever wondered how the process works?  WUWM 89.7 FM's Mayaan Silver takes you behind the scenes of the Milwaukee County Federated Library System in this interesting article.

Special thanks to WHSLA member Liz Suelzer for sending this our way!