This is the first in a series of blog posts showcasing how WHSLA members and their libraries responded to serving our users in creative ways during COVID-19.
Advocate
Aurora Library was amid a departmental merger when COVID-19 hit in March 2020.
This offered us an opportunity to increase our virtual and remote services both
within and outside the library.
Here are
some of the initiatives we implemented from March 2020-present. Many of these
will likely continue, even after our library staff returns to work in-person
later this year.
Online
services:
- Added an
online chat service, staffed M-F from 9 am-3 pm, using a free chat tool
- Switched to
internet phone numbers for main line and individual staff. Main line is not specific to any one physical library
- Orientations
for new hospital employees using Microsoft Teams
- Responding
to social issues by creating a Diversity and Inclusion collection with links to
articles, e-books, and more
- Marketing the
library to new leaders with direct emails
- Continuing
to serve on committees and work groups virtually
- Held a book club with the goal of providing an opportunity for Advocate Aurora team members to connect with one another
Physical
spaces:
All eight
Advocate Aurora Library locations remain open to employees; library staff have
been working remotely since March 2020. We expect to go back in June 2021.
- Badge
readers added to enable library access for employees. All libraries now either accessible 24/7 via badge reader or Public Safety entry request
- Rearranged
spaces and removed some equipment to ensure safe social distancing
- Put up “tear
off” sheets with library contact information including our new, online phone
number (Cisco Jabber), and email address
- Library
staff visit 1-2 times per month to check in and shelve books, fill up copiers,
etc.
Socially distanced tables and work spaces
Contact information tear-off sheets placed around libraries